Troubleshooting Guide - Material Issue

Our apologies if you've been redirected here after sending an email or calling us but the quickest way to get you the support you need with the assurance that your issue will be tracked through to your satisfaction is to get your issue directly into our ticketing system with all the information we need. Use this guide to identify your specific issue and we'll tell you exactly what we need to know for entering your ticket.

Are you experiencing a material issue with your top? Something to do with the fabric or the window? Or has the velcro started peeling up?

Please use the guide below to identify your issue and see the pictures we need to receive to best evaluate your issue if a ticket is required, and enter your ticket if needed.

What kind of material issue are you experiencing?

Please provide these two pictures with your ticket so we see the extent of the issue.
Pictures of tear, close up and 5 ft away for placement reference.
Please enter ticket below.
Side Please provide these two pictures with your ticket so we see the extent of the issue.

Pictures of break in window, close up and 5 ft away for placement reference.
Please enter ticket below.

Rear Please provide these two pictures with your ticket so we see the extent of the issue.

Pictures of break in window, close up and 5 ft away for placement reference.
Please enter ticket below.
Some normal amount of wear and tear is to be expected with vinyl window that are folded and unfolded regularly.
If you believe, your scratch it beyond normal wear and tear, please provide these two pictures with your ticket so we see the extent of the issue.

Pictures of scratches, close up and 5 ft away for placement reference.
Please enter ticket below.
A little grease or dirt on the vehicle can sometimes cause an issue with the velcro not adhering. If this happens, it's very easy to fix by replacing the velcro strip with a new strip of velcro.
Remove section which isn’t adhering to the vehicle, clean section of vehicle thoroughly with alcohol, let dry, apply new velcro.