Troubleshooting Guide

This guide is designed to help you determine what kind of issue you are experiencing with your myTop, take you through common solutions, and, if necessary, help you enter a trouble ticket with all the preliminary information we need to get your issue resolved as quickly as possible.

*This troubleshooting guide only applies to myTop made from 2017 to present. The current myTop team did not manufacture the myTop made before 2017 and do not have replacement parts or ability to service them.

Are you having trouble with your top:
Basic Troubleshooting Checklist
Advanced Troubleshooting Checklist - These steps are best performed by your myTop Installer
Basic Troubleshooting Checklist
Advanced Troubleshooting Checklist - These steps are best performed by your myTop Installer
Basic Troubleshooting Checklist
Advanced Troubleshooting Checklist - These steps are best performed by your myTop Installer
Ticket Time
What kind of material issue are you experiencing?
Please provide these two pictures with your ticket so we see the extent of the issue.
Pictures of tear, close up and 5 ft away for placement reference - Enter Ticket
Side Please provide these two pictures with your ticket so we see the extent of the issue.
Pictures of break in window, close up and 5 ft away for placement reference - Enter Ticket

Rear Please provide these two pictures with your ticket so we see the extent of the issue.
Pictures of break in window, close up and 5 ft away for placement reference - Enter Ticket
Some normal amount of wear and tear is to be expected with vinyl window that are folded and unfolded regularly. If you believe, your scratch it beyond normal wear and tear, please provide these two pictures with your ticket so we see the extent of the issue.
Pictures of scratches, close up and 5 ft away for placement reference - Enter Ticket
Velcro can be easily replaced. Remove section which isn’t adhering to the vehicle, clean section of vehicle thoroughly with alcohol, let dry, apply new velcro.
What kind of part issue are you experiencing?
Was it a bolt? - Which of these two bolts was it? Pictures of two bolts A & B, enter ticket/request specific bolt
It is a latch? Please enter your ticket with the part needed.

It is a button? Please enter your ticket with the part needed.

It is a part above the rear tire? Please provide these two pictures with your ticket so we see the extent of the issue.
Pictures of broken piece, close up and 2-4 ft away for placement reference