Troubleshooting Guide
This guide is designed to help you determine what kind of issue you are experiencing with your myTop, take you through common solutions, and, if necessary, help you enter a trouble ticket with all the preliminary information we need to get your issue resolved as quickly as possible.
*This troubleshooting guide only applies to myTop made from 2017 to present. The current myTop team did not manufacture the myTop made before 2017 and do not have replacement parts or ability to service them.
Please enter ticket below.
Pictures of tear, close up and 5 ft away for placement reference.
Please enter ticket below.




Pictures of break in window, close up and 5 ft away for placement reference.
Please enter ticket below.
Rear Please provide these two pictures with your ticket so we see the extent of the issue.


Pictures of break in window, close up and 5 ft away for placement reference.
Please enter ticket below.
If you believe, your scratch it beyond normal wear and tear, please provide these two pictures with your ticket so we see the extent of the issue.


Pictures of scratches, close up and 5 ft away for placement reference.
Please enter ticket below.
Remove section which isn’t adhering to the vehicle, clean section of vehicle thoroughly with alcohol, let dry, apply new velcro.

Please enter ticket/request specific bolt below.
It is a button? Please enter your ticket with the part needed.
It is a part above the rear tire? Please provide these two pictures with your ticket so we see the extent of the issue.
Pictures of broken piece, close up and 2-4 ft away for placement reference

