TROUBLESHOOTING GUIDE - OPERATING ISSUE

Troubleshooting Guide - Operating Issue

Our apologies if you've been redirected here after sending an email or calling us but the quickest way to get you the support you need with the assurance that your issue will be tracked through to your satisfaction is to get your issue directly into our ticketing system with all the information we need. Use this guide to identify your specific issue and we'll tell you exactly what we need to know for entering your ticket.

Is something impacting the operation of the myTop? Is it not working? or is making strange noises?

Please use the guide below to identify your issue and see the pictures we need to receive to best evaluate your issue if a ticket is required, and enter your ticket if needed.

Check the box once if that's not your issue and twice if it is.

You do not need to go in order if you already know the issue.

Are you having trouble with your top:

Advanced Troubleshooting Checklist - These steps are best performed by your myTop Installer

Did you check brake safety switch connections

If you are having this issue, we recommend updating the connection. To do this, throw away the T-tap and make proper automotive connection.

Did you check motor connections

If you are having this issue on a JK 2DR, we recommend checking the limit switches.
To do this:
Locate limit switch (driver’s side linkage)
if two limits switches, Switch with purple wires should mounted in rear, switch with yellow wires mounted in front
Jump switch.
If top works, limit switch is the issue

Please enter ticket below.
Note you have gone through troubleshooting and issue appear to be with limit switch

Is your issue resolved?

If the above suggestion did not resolve your issue, we first recommend taking it back to your installer. If you have already done that or are the installer, please enter trouble ticket below noting your issue type and that you have been through the online trouble shooting.

Basic Troubleshooting Checklist

Is your top making any noise at all?

Please enter trouble ticket below noting your issue type and that you have been through the online trouble shooting.

You do NOT hear a clicking sound from one or both sides?

Please enter ticket below noting your issue type and that you have been through the online trouble shooting.

Motor Label picture

Remove motor cover

Take picture of motor label making sure model number is clearly visible and legible

Gear pictures

Take pictures of gears from multiple angles

Advanced Troubleshooting Checklist - These steps are best performed by your myTop Installer

Did you check brake safety switch connections

If you are having this issue, we recommend updating the connection. To do this, throw away the T-tap and make proper automotive connection.
Please enter ticket below.

Is your issue resolved?

Advanced Troubleshooting Checklist - These steps are best performed by your myTop Installer

Is it making any noise?

For JL myTops, we recommend testing the limit switch.

To do this
• Locate limit switch
• Rapidly press limit switch several times
• Try operating top again.

We have upgrade our limits switches because of this issue. Please enter trouble ticket below noting your issue type and that you have been through the online trouble shooting
For JK myTops, we recommend checking the motor connections.
Remove motor
If two limits switches, Switch with purple wires should mounted in rear, switch with yellow wires mounted in front,
Jump switch

You do NOT hear a clicking sound from one or both sides?

Remove motor cover, take picture of gears, and create ticket with pictures attached.

Please enter trouble ticket below noting your issue type and that you have been through the online trouble shooting. Please also provide these specific pictures so we can more quickly identify the parts you need.

Operating top in this manner will tear apart the frame and fabric. Do not operate whatsoever.
Please enter ticket below.

We Love our Mytop

We love our new Mytop for our 2018 Wrangler JLU Rubicon. Coming from the OEM soft top, this is such a great improvement. While that top was easy to get up and down, you still had to remove the windows to do so which meant putting them back up every night since we weren't always parking in a garage. Now just unlatch the clips and hit the button. SO EASY. Not to mention this top is actually quieter when up to the OEM. These aren't cheap but well worth the investment and now we are putting the top down pretty much every day.

Thanks for creating such a great product.

Installation by myTop

best top for a jeep. opens nicely and we use it often here in florida.Our softtop we never opened as it was too much work.This top is perfect for us and we use it a lot.

Troubleshooting Guide - Operating Issue

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Troubleshooting Guide - Operating Issue

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